Puma777 Privacy Policy – Data Protection for Malaysian Players

Puma777 takes our responsibility to every member's privacy seriously. In today's digital world, personal data is a valuable and sensitive asset — and we understand that you are trusting us with your personal information when you register and use this platform. That trust is something we guard wholeheartedly.

This Privacy Policy is provided in Bahasa Malaysia to ensure every Malaysian player can clearly understand their rights and how their data is managed. We believe transparency is the foundation of trust — and we do not want anything related to your data privacy to remain a mystery or be buried in legal language that ordinary people cannot understand.

Puma777 operates in accordance with responsible data protection principles. This means we only collect data that is strictly necessary to run our services safely and effectively, we store it securely, we do not use it for unrelated purposes without your consent, and we give you meaningful control over your own data. That is the core promise puma777 makes to every one of our Malaysian members.

Puma777 only collects personal data that is genuinely necessary to operate the platform securely, meet legal requirements, and deliver the best possible service experience to you. Below are the categories of data we collect and the purpose for each:

• Full name — for identity verification and financial transaction processing.
• Malaysia phone number — for two-factor account verification and important account-related communications.
• Email address — for account notifications, transaction confirmations, and service communications.
• Date of birth — to verify that you meet the minimum age requirement of 21 years to use the puma777 platform.
• Password (stored in encrypted form) — never stored in plain text and inaccessible to any puma777 employee.

• A valid MyKad or Malaysian Passport copy — collected when required for identity verification prior to withdrawal processing or when a security requirement arises.
• Proof of payment method — to verify ownership of the registered payment method for fraud prevention purposes.
• Verification selfie — in certain cases, to confirm that the applicant is the rightful owner of the identity document submitted.

• Records of all deposits — including amounts, timestamps, and payment methods used (Touch 'n Go, DuitNow, GrabPay, FPX, and others).
• Records of all withdrawals — including amounts, processing times, and payment destinations.
• Bonus and promotion claim history — to ensure compliance with promotional terms and to prevent misuse.

• Betting and gaming history — records of matches wagered on, casino games played, and betting outcomes.
• Player preference settings — preferred language, self-imposed limits, and responsible gambling options.
• Customer support interaction logs — records of conversations and reported issues to assist with future resolution.

• IP address — used for security verification and detection of suspicious access locations.
• Device type and operating system — to optimise your platform experience according to your device.
• Web browser information — to ensure platform compatibility and performance on the browser you use.
• Cookie and session data — to maintain a secure login session and personalise your platform experience.

Puma777 uses collected personal data solely for legitimate purposes directly related to the safe and effective operation of the platform. We do not use your data for unrelated purposes without your explicit consent. The following are the specific purposes for which data is used:

• Account Management: Creating and managing your member account, processing secure logins, and maintaining accurate account records.
• Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, CIMB Clicks, and other methods, as well as processing winning withdrawals to your account.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering requirements and to ensure the security of all financial transactions.
• Fraud Prevention: Detecting and preventing fraudulent activity, platform abuse, multiple accounts, and any activity that violates puma777's terms.
• Service Communications: Sending important notifications related to your account — such as deposit confirmations, successful withdrawals, or security alerts — not for marketing without your consent.
• Customer Support: Helping the puma777 support team resolve your queries and reported issues more effectively based on your account history.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and to ensure that limit-setting tools and self-exclusion features function effectively to protect your wellbeing.
• Legal Compliance: Meeting the reporting and compliance obligations required under applicable Malaysian law, including the Anti-Money Laundering Act.
• Platform Improvement: Analysing aggregated (non-personal) data on platform usage to help the technical team improve performance and user experience.

The security of your personal data is puma777's highest technical priority. We continually invest in security infrastructure to ensure your data is protected against unauthorised access, breaches, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and puma777's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB.
• Stored Data Encryption: Sensitive data such as passwords, card numbers, and financial information is stored in encrypted form in our database — unreadable even by puma777's own employees.
• Strict Access Control: Access to member personal data within puma777's internal systems is strictly limited to employees who genuinely require it to perform their duties, and every access instance is logged for audit purposes.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts on member accounts or data.
• Secure Data Backup: Your data is regularly backed up to secure, geographically separate server locations to ensure no data loss occurs as a result of technical failure.

Puma777 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal obligations, resolve any outstanding disputes, and for audit purposes. Generally, financial records are kept for a minimum of 7 years in accordance with Malaysian legal requirements, while technical log data is retained for a shorter period.

Puma777 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary to operate our services or comply with the law:

• Payment Providers: Required transaction information is shared with Malaysian payment providers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX banks solely to process your deposits and withdrawals. This sharing is limited strictly to the information necessary for the transaction in question.
• Game Providers: Minimal technical information is shared with licensed game providers such as Evolution Gaming and Pragmatic Play Live for the technical operation of live casino games — not for marketing or any other commercial purposes.
• Legal Authorities: puma777 will disclose required data to the relevant Malaysian authorities when mandated by a valid court order, criminal investigation, or legal compliance obligations such as the Anti-Money Laundering Act 2001.
• Technical Services: Third-party technical service providers that assist in operating the platform infrastructure may have limited access to certain data in a strictly technical capacity, and are bound by strict confidentiality agreements with puma777.

All third parties that receive data from puma777 are contractually bound to handle that data in accordance with the security and confidentiality standards set by puma777, and are not permitted to use it for any purpose other than those specified.

Puma777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you across sessions and tailor the platform experience to your preferences.

• Essential Session Cookies: Required for core platform functionality — including maintaining your login status, keeping your betting session secure, and preserving session continuity while you use the platform. These cookies cannot be disabled without significantly affecting core platform functionality.
• Preference Cookies: Saves your preferences such as interface language, display settings, and game choices to ensure a consistent experience every time you log in to puma777.
• Performance Cookies: Aggregating information on how the platform is used to help the technical team identify and resolve performance issues — this data does not personally identify you.
• Security Cookies: Helping puma777's security systems detect and prevent suspicious login attempts or fraudulent activity by comparing current usage patterns against your typical behaviour.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the puma777 platform and prevent you from logging in or using certain features. We recommend keeping essential cookies enabled for the best experience on puma777.

As a puma777 member, you have the following rights regarding your personal data. puma777 respects these rights and will respond to any valid request within a reasonable timeframe:

To exercise any of the rights above, contact the puma777 support team via live chat or email at support@puma777.run. Clearly state the right you wish to exercise and provide the information needed to verify your identity. puma777 will respond within 30 business days from the date your request is received.

The puma777 platform is strictly for individuals aged 21 and above. puma777 does not knowingly collect or store personal data from individuals under the age of 21.

Should puma777 discover that personal data belonging to an individual under the age of 21 has been collected inadvertently, we will take immediate steps to delete that data from our systems and close the relevant account. puma777 employs age verification processes during registration to prevent underage sign-ups; however, the responsibility to ensure that only eligible individuals register also lies with parents and guardians.

Puma777 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we offer. Any amendments will be published on this page with an updated effective date.

For material amendments that significantly affect your privacy rights, puma777 will endeavour to notify you via in-platform notifications or your registered email within a reasonable period before the changes take effect. However, it remains your responsibility as a member to review this page periodically to stay informed of the current policy in force.

Your continued use of the puma777 platform after an amended Privacy Policy takes effect will be deemed as your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your account and request deletion of your personal data as described in Section 7 above.

If you have any questions, concerns, or requests relating to this Privacy Policy or how puma777 handles your personal data, we encourage you to reach out to us directly. The puma777 team is committed to addressing every privacy inquiry thoroughly and in a timely manner.

• Live Chat: Available 24 hours a day, 7 days a week on the puma777.run platform in Bahasa Malaysia — the fastest way to get an immediate response.
• Email: support@puma777.run — for more detailed written inquiries, we will respond within 24 business hours.

When contacting us regarding a privacy matter, please provide your account number (if applicable), the type of request being made (access, correction, deletion, etc.), and sufficient details to help us understand and resolve your query efficiently. All privacy-related communications are handled in strict confidence.